Restaurants.  We all go to them amd we all have an opinion of them.  We used to give our opinions about local restaurants at the office water cooler on Monday mornings.  Now we share our experiences, good or bad, online.  With popular Social Media sites like Facebook,  Twitter, and Yelp;  people let other people know their opinion, daily.  Remember that old phrase “If a customer has a bad experience they tell ten friends”?  Well with Social Media they tell their 130 Facebook friends, thier 80 Twitter followers, and the entire Yelp community.  That is a lot of people.  But in all actuality, there are thousands more people that can find out this information about the restaurant.  Why?  Try a simple Google search about a restaurant, you will be amazed at the volume and detail of the search results.  Mostly through Social Media.  Today’s restauranteur needs to have a strong and reactive Social Media presence.   If the restaurant is monitoring it’s reputation online it can react publicy to apologize, address, and correct the problem.  This need is only going to increase with time as location based Social Media platforms like FourSquare and Gowalla continue to grow, particularly in the mobile phone arena. Who is in control of your online reputation.  If you have any questions please contact us.  Thanks for reading.  Thanks for sharing. -DL